Enterprise Customer Implementation Manager

Payslip is a technology company providing market leading cloud-based software solutions to large multi-national companies to manage their international payroll. Payslip has already established itself as the technology leader and won Silicon Valley tech and EU based clients. Due to continuing expansion, Payslip is recruiting for a talented and results driven Enterprise Customer Implementation Manager.

Position Description

Payslip is hiring a Enterprise Customer Implementation Manager. In this position, you’ll lead teams responsible for enterprise clients for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes and budgets.

Job duties and responsibilities

    • Lead all project phases, including initiation, planning, execution, monitoring, control, and closure
    • Coordinate internal and external resources to ensure all day-to-day activities of projects, timelines, and milestone are met
    • Collaborate with implementation, integrations, technology support, and governance teams impacting the project
    • Lead communication with stakeholders and team members through completion of the project
    • Responsible for project timeliness and budgets
    • Assess, manage, resolve, and escalate (if necessary) risks and issues
    • Make decisions based on information in a timely manner
    • Provide analysis of project, including business case, ROI, and post-project review
    • Drive innovation, best practices, and achievement of strategic objectives
    • Manage changes to project scope, schedule and costs using appropriate channels (Governance Board)
    • Responsible for creating, maintaining, and monitoring project plans to include technical, business and customer tasks

Role Requirements

    • 5+ years of project management experience in a commercial environment responsible for enterprise clients
    • Project Management Certification (PMP)
    • Graduate or Postgraduate degree in business or technology field
    • Previous experience in project management – preferred experience in Payroll or Human Resources projects
    • Excellent knowledge of and experience with project methodologies such as agile and waterfall
    • Proven ability to act as a leader in business transformation projects
    • Good understanding of system integration principle
    • Strong exposure to software and service delivery
    • Proven track required in world class customer service communications and service delivery

Desired skills/ Core Competencies

Communication

    • Ability to build positive working relationships and communicate clearly.
    • Ability to secure clear information from the client and distil into relevant communication /documentation needs
    • Excellent written and verbal communications skills as well as mastery of Microsoft tools
    • Cultural Awareness
      • Ability to work across multiple time zones
      • Proficient in written and spoken English

Clear customer focus

    • Clear focus on client timeline and scope of the project
    • Ability to listen to the customer needs while ensuring Payslip delivers and the customer is self-sufficient on the technology.
    • Ability to build a strong positive independent relationship for the client on the technology.
    • Strong customer engagement

Strong organizational, project and time management skills

    • Ability to self-organize, identify dependencies, and collaborate across team and client functions to ensure positive progression toward agreed objectives.
    • Delegate project tasks based on individual strengths, skill sets and experience
    • Ability to manage across formal organizational lines
    • Attention to detail
    • Good understanding of system integration
    • Problem solver with can do attitude
    • Experience in process development and improvement
    • Excellent attention to detail and time and workload management skills
    • Assess, manage, resolve, and escalate (if required) risks and issues
    • Make decisions based on information and input in a timely manner
    • Provide analysis of project, including business case, ROI, and post-project review
    • Follow established policies, procedures and workflow outlined
    • Ability to work in a collaborative and team-oriented environment
    • Confidentiality
    • Experience of managing complex requirements and their implementation

 

Note: Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed for the application process.

To apply please email your CV to jobs@payslip.com and reference the role of interest in the subject heading.

We’re looking for driven people, who are passionate, focused, and accountable.

Your experience does not need to be an exact match to the job description- exact matches don’t exist. We want to learn about your skills, how you think and what you believe you have to offer.

Different backgrounds mean different perspectives – this tends to be a good thing when building a team of dedicated professionals who enjoy contributing to a growing company.