Payslip Team Focus

February 10, 2021 | Milena Stoyanova 5 Mins read

Name

Milena Stoyanova

Title

Global Tech Support and Product Manager

Location

Varna, Bulgaria

Supporting global clients

My range of responsibilities at Payslip are split between managing a team of technical support operatives and product development initiatives.

We have a team of Tech Support Specialists here at Payslip and part of my role is to help this team support our clients who are transforming the way they deliver their global payroll. It is about ensuring they are getting maximum value from our global payroll platform functionality in the fastest and most helpful way possible.  Our team provides fast and responsive support for clients who are transitioning over to our platform after their initial implementation period.   We recognize that our global employer clients are still getting used to a range of different features, and we use our platform knowledge and experience to ensure they have everything they need to fully understand the platform features and tools.

Building a great, customer focused team.

Our Automation and Integration platform is ideal for meeting the needs of global employers. International adoption of the platform is growing and so in turn, our team is growing in order to be ready to support new incoming clients from all over the world.

There is a constant focus on developing processes that help optimize the digital platform, helping us resolve client tech support queries quickly and efficiently. We anticipate client needs and proactively implement platform technology improvements that solve challenges before they arise. We look to further enhance some of our existing processes which will ultimately facilitate self-serve and a single touch level of client involvement in set up, payroll processing, GTNs, payslips and tax document mapping and upload. This empowers clients and puts them in control of their multi-country payroll.

Product development

The Payslip platform has a range of powerful and intuitive digital tools that help payroll professionals deliver global payroll in a faster and better way. Clients enjoy the user friendly and intuitive nature of the system and quickly realize that it is flexible and highly configurable.

I work with our Head of Product, to prioritize new functionality initiatives which come from our own observations of the platform as well as conversations we have with our clients. In my role, I examine and document these requests in terms of feasibility, priority and long-term customer value. I collaborate with my colleagues in the product team to create a road map of potential new features and also work with the developers here at Payslip to make these new features a reality on our platform and deliver this functionality to our clients.

Surprising and delighting people!

One of the things I like the most about my job is that I get to support clients who are learning about the platform and ensure they get the most value possible from our global payroll technology.  A client query is always an opportunity for us to educate our users on the great features of our platform and this is something that gives me great satisfaction.

Every client is different, and they contact us for guidance, reassurance, knowledge and expertise to help them become familiar with the features of our platform. Every day I have different situations to deal with and this keeps things varied and challenging. The needs of our clients can change or grow quickly so it is about adapting quickly to changing requirements and then applying what I have learned from client requests to the wider product development side of the platform.

I also help prepare and manage training sessions, demos, presentations for potential clients who are looking to transform their global payroll, I really enjoy this part of my role. This is often an opportunity for me to surprise and delight people by demonstrating specific features of our platform that I know will make a genuine difference to how global payroll professionals do their jobs.

Participating in and influencing platform functionality is genuinely rewarding and my role allows me to be involved in the journey from initial idea to feature development and pushing it live on our platform. I then get to hear from our delighted clients about what a difference these enhanced product features have made.

Our clients become our biggest advocates as our platform delivers the automation and standardization features they have been looking for. I get a lot of satisfaction watching clients transform their payroll process into an innovative digital process that improves every aspect of global payroll delivery.

logmein logo

Using Payslip, we can manage all our payrolls across nine in-country vendors on one platform. When the global Covid-19 pandemic arose, it was not an issue from a payroll perspective, and critically getting everyone paid. The Payslip platform enabled continuity for our international payroll service including the fast and seamless implementation of the Payslip Employment Self Service during this time.

Colin Smith

Payroll Manager, LogMeIn

Payslip as a technology platform has added a missing piece in our payroll set-up. As an international company with offices in 16 countries, it’s important to us that every employee at GetYourGuide has the same great experience when accessing their pay data.

At the same time, we work well with smaller local payroll providers, supporting us with direct local expertise in their countries. We were able to combine those two elements by placing the Payslip platform in the middle, to simplify reporting and communication with local providers, and to have one simple employee-facing solution across all locations.

Julian Fichter

Head of HR, GetYourGuide

With business and employee growth rates of above 50%, we rely on our vendors to deliver on time, every time. Payslip’s workflow automation, enables Phorest to manage our payroll provider process – data driven, real time and transparent. Payslip saves us time so we can focus on our business growth.

Ana Kelly

International Payroll Manager, Phorest